ERS helps organisations replace manual, repetitive processes with reliable, automated workflows that connect people, systems and data.
From approvals and service requests to field operations and back-office processes, we design automation that fits how your business really works.
20+ years – delivering practical automation solutions
25+ specialists – across integration, apps & data
From quick wins to enterprise-scale automation
Sample Automated Process Metrics
Workflow | Integration | Alerts
BEFORE AUTOMATION:
Average handling time – 3 days
Manual steps – 11
Data sources – 4 spreadsheets
Errors per month – 15+
AFTER AUTOMATION:
Average handling time – 6 hours
Manual steps – 3
Data sources – Single, central view
Errors per month – < 2
Sample Automation Solutions
Examples of automation brought to life
Below are sample layouts for showcasing real workflow automation solutions. Swap in screenshots and details from your own projects, and link to full case studies for deeper stories.
Automated Service Request & Approval App
A mobile-ready workflow that lets staff log requests, attach photos and track status in real time. Approvals are routed automatically, updates sync with back-office systems and managers see live dashboards of volumes and turnaround times.
Field Inspection & Remediation Automation
Inspectors complete guided checklists on-site, with automatic scoring, photo capture and GPS tagging. Failed items trigger follow-up tasks and notifications, while management teams receive consolidated reports without manual data entry.
Why Automate
Turn fragmented processes into streamlined, trackable workflows
Workflow automation replaces manual steps, emails and spreadsheets with guided processes that move work forward automatically. Tasks are routed to the right people, notifications are sent at the right time, and data is captured once at source reducing delays, errors and rework.
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Standardise processes so work is handled consistently, every time.
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Automatically push tasks, alerts and approvals to the right teams and systems.
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Increase visibility of where work is, what’s blocked and who’s responsible.
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Reduce dependency on key individuals and “tribal knowledge”.
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Free people from repetitive admin so they can focus on higher-value work.
From ad-hoc to defined
Automate what’s already working? just too slowly
We don’t try to reinvent your organisation.
Instead, we capture the processes that already exist and define them clearly, then design automations that make them run faster, more reliably and with fewer manual touchpoints.
Use Cases
Where workflow automation delivers immediate impact
Automation is often most valuable in the everyday processes that touch multiple teams or systems. These are some of the areas where ERS has helped organisations save time and improve accuracy.
Approvals & Requests
Digitise approvals for purchases, access, policy exceptions and more. Requests are submitted through simple forms, routed automatically for sign-off and tracked centrally for audit.
Finance, HR, IT & operations
Document & Case Management
Automate intake, triage and processing of applications, support tickets and case files – including notifications, SLA monitoring and integration with back-end systems.
Public sector, services & customer operations
Field & Operational Workflows
Coordinate work for field teams, inspections and maintenance tasks with mobile-friendly workflows that sync with central systems and trigger follow-on actions automatically.
Utilities, logistics, facilities
Employee Onboarding & Offboarding
Connect HR, IT and line managers in a single workflow for joiners, movers and leavers – ensuring accounts, equipment and access are handled consistently every time.
HR & IT operations
Data Collection & Reporting
Replace manual data collection and spreadsheet collation with guided forms, validation rules and automated feeds into reporting tools such as Power BI.
Management reporting & compliance
System-to-System Orchestration
Automate hand-offs between applications so updates, notifications and status changes flow without manual intervention, using middleware and integration patterns.
Integration, middleware & data flows
Our Services
From quick wins to organisation-wide automation
ERS helps you identify the right starting points, select the most suitable technologies and deliver automation solutions that can grow with your business – not just one-off scripts or tactical fixes.
Automation Discovery & Prioritisation
We analyse your existing processes, pain points and systems to identify automation opportunities, quantify potential benefits and build a realistic roadmap.
Process Design & Standardisation
Our team documents and simplifies workflows before they are automated, ensuring roles, rules and exceptions are clearly defined and agreed.
Workflow & Application Development
We build the workflows, forms and supporting applications required to execute processes – using platforms such as Power Automate, custom middleware and bespoke apps.
Integration & Data Connectivity
Automations are connected securely to your existing systems – ERPs, CRMs, databases and external services – so data flows are reliable and auditable.
Governance, Security & Monitoring
We incorporate access controls, logging and monitoring from the outset, so automated processes remain compliant and easy to support over time.
Continuous Improvement & Support
ERS provides ongoing support and enhancement as processes evolve, helping you extend automation into new areas and refine existing workflows.
Why ERS
Automation grounded in real-world delivery experience
Effective workflow automation depends on understanding both technology and day-to-day operations. ERS brings long-standing experience of building, integrating and supporting systems that organisations rely on.
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Over two decades delivering software, integrations and process improvements in Ireland.
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Experience across sectors including public sector, utilities, services, finance and more.
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Irish-based partner with long-term client relationships and referenceable projects.
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Multi-disciplinary team covering business analysis, development, integration and data.
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Focus on practical outcomes: reduced cycle times, fewer errors and better visibility.
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Ability to blend off-the-shelf platforms with custom development where needed.
How We Work
Our workflow automation delivery approach
We follow a clear, collaborative process that keeps stakeholders engaged and ensures each automation project delivers measurable value quickly, while laying foundations for future growth.
1 DISCOVERY
Automation Discovery & Prioritisation
We analyse your existing processes, pain points and systems to identify automation opportunities, quantify potential benefits and build a realistic roadmap.
2 DESIGN
Shape the future workflow
Together we define the target process, roles, rules and integrations – designing forms, approvals and exception handling before implementation begins.
3 BUILD
Implement automation components
ERS configures or builds workflows, apps and connectors, integrating with your systems and iterating quickly based on feedback from real users.
4 Validate
Test & pilot
Automation is tested end-to-end with representative users to ensure it behaves as expected, handles exceptions gracefully and provides the right visibility.
5 Launch
Rollout & adoption
We support controlled rollout, training and communication so teams understand the new process and feel confident using it from day one.
6 IMPROVE
Measure & optimise
After launch we track key metrics, gather feedback and refine automations and identify additional workflows that can benefit from the same approach.
Ready to automate the workflows slowing your teams down?
Whether you have a single process in mind or a broader automation
agenda, ERS can help you prioritise, design and deliver workflow
automation that makes a measurable difference.
FAQs
Workflow automation questions we’re often asked
Where should we start with workflow automation?
We usually recommend starting with a process that is visible, repeatable and currently time-consuming “but not mission-critical” so stakeholders can see quick results and build confidence. During discovery we’ll help you shortlist and prioritise candidates.
Which tools or platforms do you use?
We work with a range of technologies including Microsoft Power Platform, custom web applications, middleware and integration tools. The right choice depends on your existing systems, licensing and long-term strategy; we’ll recommend options that fit your context.
Will automation replace jobs in our organisation?
Our focus is on removing repetitive, low-value tasks so people can focus on work that requires judgment, empathy and expertise. In most organisations, automation supplements staff capacity rather than replacing roles, helping teams handle higher volumes or new responsibilities.
How do you ensure automated workflows remain reliable?
Reliability comes from good design, robust integration and ongoing monitoring. We build in logging, alerts and support processes so issues are caught early, and we keep documentation up to date so workflows can be maintained and evolved over time.